Cancellation Policies

Flexible 24-Hour Policy

Cancellations made within 24 hours prior to the arrival date will incur a 100% penalty of the total booking amount.

Payment Options

1. Pay Now

The total amount (100%) will be charged at the time of booking.

2. Pay at the Hotel

5% of the total amount will be charged at the time of booking, and the remaining balance will be paid at check-in.

Payment Information

• In case of a no-show or cancellation according to the policy, the corresponding charge or refund will be automatically processed to the credit card provided at the time of booking.
• Guests must present a valid photo ID and the credit card used for payment or as a booking guarantee during check-in.
• By confirming a reservation, you agree that transaction fees and service charges are non-refundable. These costs will not be reimbursed in case of cancellation, as they relate to services provided during the booking process.

About us

Hotel Olmeca Plaza

Discover a unique and innovative hotel located in one of the most ideal settings in Villahermosa. Located in the city center, surrounded by restaurants, museums, galleries and cultural and historical centers, the Hotel Olmeca Plaza Villahermosa welcomes you to enjoy an experience of rest and comfort in the only four-star hotel in the city center. . The hotel is finely decorated in a fresh and modern style with complimentary amenities such as Wi-Fi, flat screen televisions with satellite channels and room service from the delicious Los Manglares restaurant.